About

I couldn't find what I wanted, so I made it myself... and that got the ball rolling!

I wanted a custom 1st birthday milestones chalkboard digital print for my son, but couldn't find exactly what I wanted. I also knew I had the capabilities of creating one myself - so I did! Friends wanted one for their child, and it got me thinking... maybe I could sell MY work on Etsy? And with that, {PRINTS} by MA Design was born!

►►For helpful information, please see below for FAQs (including printing tips & info) and additional Shop Policies.

----- FAQs -----
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----- GENERAL FAQs -----
►What is a digital printable file?
A digital printable file is a file (JPG or PDF) of your print that you can print yourself or have printed. This shop does not sell any physical prints - just digital files.

►Why a digital printable file vs a physical print?
Digital prints = print at your convenience, as many times as you want! No shipping fees, and no waiting for your order to arrive in the mail. Print the size you want (within the same aspect ratio), on the material you want (paper, board, metal, etc). Because the file is emailed to you, you can have the final product in your hands much faster than if purchasing a hard-copy! Need it really fast? Print at a one-hour photo lab - you could potentially have your order printed the same day you order it! Also, create photo gifts, add them to photo books, share on social media, etc!

►What is "aspect ratio"?
Aspect ratio is the relationship between the width & height of a digital image. It’s written as a figure in the form width:height. Digital images can be resized without distortion/cropping as long as the relationship between the width & height stays the same.
Here are a few examples:
5x7 = 7:5 aspect ratio
16x20 & 8x10 = 5:4 aspect ratio
24x36 & 20x30 = 3:2 aspect ratio
For more info on aspect ratio, please search the Internet - there are countless resources with definitions, examples, etc.

►Do you offer coupon codes?
Yes, but you must "like" me on Facebook or follow me on Instagram to receive periodic promotions & sales for this shop, as well as to photo labs!
*Discounts may be available if multiple (ex: 10+ Instant Downloads) listings are purchased in one transaction. Message the shop prior to purchase to receive a personal discount code. <>

►Can this shop call me if I have questions?
This shop can be contacted via Etsy Conversation. The shop DOES NOT communicate via telephone (call or text).

►My print lab is asking for a Print Release form. What is that, and how do I get it?
First of all, a print release form is sent with every single order - check the email you received with your order. A Print Release Form grants the buyer permission (a release) from the print owner (this shop) to print the images provided. It does not include rights to edit or alter the image, sell them, etc. That right remains with the print owner/shop.

►Will the digital printable file you send me be editable?
No - I do not provide any editable images.

----- INSTANT DOWNLOAD FAQS -----
►What is an Instant Download digital printable file?
Instant Download digital printable files are digital prints that are "instantly" sent to the costumer. They are delivered via Etsy as soon as payment clears, and can be printed at home or a print lab. The customer receives exactly what is seen in the previews. No changes can be made since these files are pre-loaded into Etsy to allow for the fast delivery. Check out this article for more info on Instant Downloads: https://www.etsy.com/help/article/3949
Due to the nature of instant download digital images, all sales are final and no refunds and/or exchanges will be given.

►I like one of your Instant Download digital printable files, but I want to make some changes to it. Can that be done?
No changes can be made to Instant Downloads. Contact the shop if you'd like a modified version of an Instant Download digital print.

►Where are Instant Downloads sent?
Instant Downloads are sent via Etsy (not the shop) to the email address linked to the customer's Etsy account. No other email address can be used since it's sent directly from Etsy. Please make sure the email address you use for Etsy is working and you can access it. Check out this article for more info on Instant Downloads: https://www.etsy.com/help/article/3949

►I can't find the email that was sent to me from Etsy with my Instant Download. How else can I access the file?
Instant Downloads can be accessed under "Purchases" in your Etsy account. Check out this article for more info on Instant Downloads: https://www.etsy.com/help/article/3949

----- CUSTOM ORDER FAQS -----
►Once I receive the email with my custom digital print, can I take my phone to the print lab and they can pull it off of my phone?
You can't simply take your phone to a print lab and expect the clerk to be able to pull the file from your phone/email. The file must be downloaded to your computer and then either uploaded to a photo lab website or transferred to a flash drive to take into a store. Often times for liability reasons, print lab clerks can't touch your phone.

►How will I receive my custom digital printable fie?
• Custom orders are sent via Google Drive to the email address linked to the customer's Etsy account. Be sure to DOWNLOAD the file - don’t simply save the preview (the download button will be at the top center of the screen after you click the name of your file).
• Instant Download files are pre-loaded into Etsy & sent to the customer from Etsy (not from the shop) to the email address linked to their Etsy account.

►I'd like to receive a proof please.
*PROOFS ARE BY REQUEST ONLY*
If you want to see a proof prior to receiving the final print, you must request one. Proofs are only sent through Etsy Conversations after ALL information is received. Once the proof approval is received, the final high-res digital file will be emailed ASAP.
• For more info on Proofs, please see the Additional Shop Policies below.

►I want a custom digital printable file, but don't see what I'm looking for in your shop.
There's a good chance the shop can make you a new, custom digital print! Check the Shop Announcement to see if brand-new custom orders are currently being accepted.
• Give the shop at least a 7-day notice for all custom orders (longer for some)
• This shop will not produce any work with copyrighted or licensed imagery or text

****The shop is not responsible for any errors that are the fault of the buyer. Ex: spelling errors, hashtags that don't work, etc.

----- PRINTING FAQs -----
►How do I print the digital printable file once I receive it?
Print your digital file just like you would a photograph! Simply download the print to your computer (make sure you DOWNLOAD it, and don't just save the preview image), then you can....
• Print it at home (depending on the paper size, of course)
• Send the print to your favorite photo lab to print (see below for suggestions)
• Save to a USB thumb-drive and take to your local print store to be printed

►Will my print come out looking exactly like what I see in my screen?
There can always be some variation between the screen and a physical print - from colors to details. We can not guarantee the quality of home printing or your selected print lab company - all printers and print labs are not equal in quality. For best results, request a sample print from your selected print lab to ensure they have the capability to print your items in the beautiful colors and quality that you have received on your file from us. Please see below for info on color (Colors May Vary).

►What paper should I print on?
Print your digital file just like you would a photograph -- on white paper. I suggest having it printed at a professional photo lab to ensure the best quality, and to not use up all of your printer ink!

►What paper finish should I choose?
It is always suggested to choose a non-glossy finish (ex: matte). Glossy can create a glare, darken colors, and will pick up finger prints

►What media can I print my digital print on?
Print on any media you'd like!
• photo poster
• poster board
• poster then mount it to a board
• canvas*
• photo books
• photo gifts (mousepads, coffee mugs, phone covers, magnets, greeting cards, etc)
• share on social media
The possibilities are endless with digital files! (and so are the number of times you use it)
*If you want to print on a canvas, the add-on must be purchased (along with the desired custom print) to change the size to a canvas - https://www.etsy.com/listing/261240148/enlarge-for-canvas-enlarge-a-print-to. (Instant Downloads can't be altered)

►How many times can I print my digital printable file?
Since you're receiving a digital print (not a physical one), you can print it as many times as you want!
*Digital files are for personal use only. You are welcome to print it for yourself or as a gift, but you CAN NOT resell it in part or whole - either in a digital or printed format.

►Can you make color suggestions?
Lighter colors works best against dark backgrounds. Check out this website for different color scheme examples: http://design-seeds.com/ If you find one you like, send me the link.

►I'm going to use my digital print as a photo prop. Do you have any suggestions?
If framing a photo prop, place the print in front of the glass to help reduce the glare. Choose a non-glossy finish to reduce glare.

►I want to print my digital printable file as a canvas. Is there anything special I need to do?
Canvases require extra space around the sides for the wrap. Many print labs offer a black or colored edge, so no need to add any extra space around your digital print. Otherwise, I offer an add-on to enlarge your custom digital printable file to be wrapped onto a canvas: https://www.etsy.com/listing/261240148/enlarge-for-canvas-enlarge-a-print-to (*Instant Downloads cannot be altered in any way!)
Make sure you provide the exact dimensions that your print needs to be in order to wrap around the canvas - NOT the size of the canvas. This must be purchased at the same time as your custom print, since once your print is sent the sale is completed and final.


----- PRINT LAB FAQS -----
►What will it cost to print a digital printable file?
The cost will depend on a LOT of factors, so there's no straight answer -- the print lab, media (poster, poster board, etc), size, how fast it's needed, local print lab vs shipping costs, if you use coupon codes or sales, etc.

►Which upload speed should I choose?
If you're given a choice of upload speeds when uploading your print to a photo lab website, NEVER choose the fast option! This will reduce the quality of the print. By default, the fast upload option is often selected, so make sure you choose the option for large prints.
**Walmart.com automatically has the "fast upload" option selected, which will reduce the quality of the print. If using this print lab, make sure you check the "Large print upload" option.

►I tried downloading my digital print to my phone, but it's not working correctly. Please help!
📵 DON'T DOWNLOAD TO YOUR PHONE! The files are large (since they're high-resolution), and sometimes when saving to a phone, the phone converts it into a smaller file.

►I tried uploading my file to a print lab to be printed, but I received a "low resolution" warning.
• For custom orders, make sure that you DOWNLOAD the file - don’t simply save the preview (the download button will be at the top center of the screen after you click the name of your file). This shop's digital prints are high resolution & larger than they need to be in order to print high quality. If your print is blurry, please go back and make sure you downloaded it correctly.
• All digital files are high-resolution, so your print will not be blurry if you are printing the size you ordered (or smaller)
• For info on upload speeds, see above

►I can't print my digital print at home, but don't know which photo lab to choose. Can you suggest one?
There are many options for printing your digital files, but below are a few suggestions. Keep in mind that can not guarantee the quality of home printing or your selected print lab company - all printers and print labs are not equal in quality. For best results, request a sample print from your selected print lab to ensure they have the capability to print your items in the beautiful colors and quality that you have received on your file from us.

• Costco is by far the most popular store that my customers choose to print their digital prints (and one of my favorites!). They have numerous options at very reasonable prices! "Poster Prints" and "Poster Boards" are two favorites! Poster Boards are a great way to display photo props, wedding signs, flashback boards, birthday boards, anniversary boards, etc. with no frame needed! And most of Costco's printing options are available in one hour (depending on the location)!!! People always seem to be very pleased with the result from their printing, and I myself have used them to print my own prints and poster boards!
The only drawback is you must have a Costco membership to be able to print there, and not every location has a print lab.

• Mpix.com is one of my favorite places for printing digital images, especially photos, faux-chalkboards, wall art, etc. The quality is fantastic, yet the price is reasonable. They have many different options when it comes to paper and finishes (true black & white, pearl finish, metallic finish, etc.). To print your digital file, all you need to do is upload your print to their website. A drawback is that you have to wait for your order to arrive in the mail. Before ordering, be sure to look online for coupon codes! :)

• VistaPrint.com is another very popular and reliable online retailer for printing everything from invitations to posters! Always search for a coupon code before placing your purchase -- there are a ton available online, you just have to find them!

• Shutterfly.com and Snapfish.com are very popular and reliable online resources for printing digital files, especially cards and invitations. One of the best parts is that they trim the cards for you and offer free matching envelopes! Your stationery will turn out looking very professional without a hefty price tag.
Plus Shutterfly always seems to be having a sale! A drawback is that you have to wait for your order to arrive in the mail.

• One-hour photo labs also offer a variety of printing options and price ranges, with the convenience of fast printing. You may be limited to only glossy finishes, and have to purchase envelopes separately if you're printing invitations. But if you need something fast, one-hour photo labs are definitely a good option! Some examples are Costco, Sam’s Club, Walmart, Wallgreens, Rite Aid, etc.

• Office supply stores are also a great option! Some require a PDF for printing rather than a JPG, so please check this before placing your order -- if you need a PDF just let me know and I can give you that format instead.
**Staples can print B&W prints at a VERY reasonable price!!!!

----- INVITATION FAQS -----
► I need some help with printing invitations.
It is best to print invites as actual invitations (not as photographs) so that you receive envelopes. Many places offer the ability to "upload your own design", so choose that option when printing invites.

► Where can I print invitations?
My favorite place to print invites it through Costco! https://www.costcophotocenter.com/Greetings/Product/PNI/PNI000001/FLT57V?categor.. Not only are they a great price and fantastic quality, but you can put your return address right on the envelopes, saving you one step to getting your invites in the mail! Some other reliable places to print invitations include Shutterfly.com, Zazzle.com, & VistaPrint.com.

► I want to print cards, but the Print Lab's dimensions are 5.59" x 4.33".
5.59" x 4.33" is the same aspect ratio as 5x7", so any 5x7" digital printable file should work just fine!
*This shop is not responsible for printing errors caused by the buyer not setting up their print correctly when printed.


----- SHOP POLICES -----
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---- HOURS OF OPERATION -----
M-Th 9am-4pm EST, Fridays 9am-1pm.
Closed all weekends and US national holidays (see below).
Orders placed when the shop is closed count as being placed the following business day. Occasionally, orders may be completed over weekends when purchased along with a WEEKEND RUSH (a confirmation that the order can be completed must be received from the shop prior to placing the order). I try hard to keep my weekends unplugged so that I can spend quality time with my family, making memories of our own to celebrate.. Therefore, the message response time may not be as quick as during the work day.

HOLIDAYS THIS SHOP IS CLOSED:
New Year's Day
Martin Luther King Day
Presidents' Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Week (December 20-27)
New Year's Eve


----- ORDER IS FINAL AFTER IT IS SENT -----
Once an order is sent, no major changes can be made to the print. If a customer requests changes (not including minor changes, such as spelling errors), a new purchase must be made since the customer is already in possession of the digital file they purchased. Making major changes would mean a new product is being made, and therefor a new purchase must be made.

----- PROOFS -----
*PROOFS ARE BY REQUEST ONLY*
• Proofs are only sent through Etsy Conversations after ALL info is received. The final high-res digital file will be emailed ASAP once the proof is approved.
• Proofing includes minor changes only (es: spelling error). Proofing does NOT include major changes, including, but not limited to: resizing, creating a completely new print, changing any text (not pertaining to the customer's custom info), rearranging or reworking the design, etc.
• 2 free proofs per custom order. Additional revisions can be purchased here: https://www.etsy.com/listing/228710896/extra-revision-additional-proof?ref=shop_home_active_1
• Proofs are provided for custom orders only (not Instant Downloads)
• Proofs are sent after payment clears

----- COLORS MAY VARY -----
All screens display color differently, and all printers print differently - please take this into consideration. Due to the relative inconsistencies of various display monitors plus variations in individual user’s monitor settings, calibrations, color printing settings, & lighting sources, the colors you see on your screen may not be a totally accurate reproduction of the actual printed product. Because of this, I cannot guarantee that a print will be an exact match to the colors represented on this site. Always remember that the colors of screen images are intended as guides and should never be regarded as absolutely correct.
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---- CONTACTING THE SHOP -----
This shop can be contacted via Etsy Conversation only, and DOES NOT communicate via telephone (call or text).

----- FOR PERSONAL USE ONLY -----
Digital printable files are for personal use only. Print it for yourself or a loved one, but you CAN NOT resell it in part or whole - either in a digital or printed format.

----- FAILURE TO PROVIDE CUSTOMIZATION INFORMATION -----
If any of the customization info is not provided for an order & the customer has been contacted via Etsy Conversation in search of the information, and the final ship date has arrived, the custom order will either be:
1) completed with any information that was provided
2) canceled
This will be determined by what item is ordered. If a generic version is able to be provided (Ex: a Happy Birthday poster), this will be sent. But if the item requires customization information (Ex: wedding schedule sign), then the order will be canceled.
• The ship date will not be extended due to a customer not supplying the required customization information.
• The sale is considered final once it is sent.

----- PLACE YOUR ORDER EARLY -----
Please make sure you are ordering your print well in advance. Receiving your final digital print will depend on how quickly I receive all of your information, and how fast the proof approval process goes (if applicable). {PRINTS} by MA Design is not responsible for orders that do not arrive on time due to circumstances outside my control (ex: customer placing an order too late, a customer's email not working, etc). No refunds/exchanges will be given for orders that do not arrive on time due to technical issues.

---- SHOP IS NOT RESPONSIBLE FOR CUSTOMER ERROR -----
{PRINTS} by MA Design is not responsible for customers not being able to print their digital file(s) due to customer error.
This is because:
• all files are higher resolution than what is required for printing a high-quality print.
• the shop provides many tips, instructions, suggestions, etc on printing the print.
• detailed instructions are provided on downloading the print correctly, so the shop is not responsible for customers not being able to download their print successfully.

The shop is not responsible for prints not turning out well due to customer error, such as (and not limited to):
• spelling errors
• colors chosen by customer are too dark/light when printed
• prints being printed too small
• prints being printed on a material that distorts the image (ex: burlap)
• prints being saved incorrectly (not downloaded), and therefor blurry
• prints being printed at an aspect ratio not relative to the print purchased (ie: image is cropped incorrectly)
• any typos (typos will be corrected, but the shop is not responsible for any PRINTED files)

Note - Digital printable files sold by this shop are for personal use only. You are welcome to print it for yourself or as a gift, but you CAN NOT resell it in part or whole - either in a digital or printed format.

----- DIGITAL PRINT SIZES -----
The size of each digital print is listed in the Item Details section of the listing. If you need a different size than what is offered, please purchase the appropriate add-on option IN ADDITION TO your desired digital print - https://www.etsy.com/listing/228530271/change-the-size-of-a-print-that-is-in-my
Once a print is emailed, the sale is considered final. If a different size is required after a print is emailed, the entire purchase must be remade.

----- PREVIEW IMAGES -----
The preview images are low-resolution, but you will receive a high-resolution, quality image that is suitable for printing. You will NOT receive any printed products. Only DIGITAL FILES are sold -- nothing physical (no prints, frames, mats, wooden backgrounds, etc.).

----- CUSTOMIZED FILES ARE DELETED AFTER 14 DAYS ----
All customized files will be saved on my computer for editing purposes and to my Google Drive for fourteen (14) days from the date of shipment/email. After 14 days they will be deleted. If additional revisions are needed for an order that was sent more than 14 days ago, the digital printable file must be repurchased since all work must be completely redone. This statement is included on the email sent to each customer of a Custom order.

---- “SHIPPING”-----
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----- DIGITAL PRINTABLE FILES ONLY -----
This shop only sells digital printable files -- nothing physical! So no need for physical shipping, shipping fees, or waiting days and days for just one item! All images are in JPEG format (PDF available upon request), high resolution, and suitable for printing. Unlimited printing permitted for personal use only. Only DIGITAL PRINTABLE FILES are sold in this shop – nothing physical will be sent.

----- INSTANT DOWNLOADS -----
• Instant Download files are pre-loaded into Etsy and sent to the customer from Etsy (not from the shop).
• Instant Download digital printable files come as seen in the previews. No changes can be made to these files.
• If you have a question about an Instant Download, contact the shop prior to purchase. If you write a note in the "Note to Seller" box at check out, the shop will not automatically receive that note.
• Here is an article with information Instant Downloads: https://www.etsy.com/help/article/3949

----- CUSTOM DIGITAL FILES ARE EMAILED -----
Customized orders will be sent to the email linked to the customer's Etsy account. A message is sent to the customer via Etsy as soon as an order is sent. {PRINTS} by MA Design is not responsible for emails that cannot be received on time due to circumstances beyond my control (ex: email addresses that are undeliverable, addresses that are no longer in use, emails that go to a "spam" folder, etc). A download link is included in Etsy Shipment Notification, so the customer actually receives their order in two ways (via email and via Etsy Notification download link). The download link can always be accessed in the customer's "Purchases".


---- REFUNDS - EXCHANGES - CANCELLATIONS -----
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----- CANCELLATIONS -----
This shop does not provide cancellations or refunds.

----- INSTANT DOWNLOADS -----
• Instant Download digital printable files come as seen in the previews. No changes can be made to these files since they are pre-loaded into Etsy and sent to the customer from Etsy (not from the shop).
• Due to the nature of instant download digital images, all sales are final. If any files have been downloaded, absolutely no refunds will be given. This is because there is no way the digital file can be returned to the shop.
• The shop is not responsible for customers purchasing an Instant Download digital printable file that they didn't intend to (ex: the wrong pregnancy due date month, wrong birthday poster year, etc). No refunds will be provided since the listings clearly states what is for sale.
Instant Downloads come exactly see seen in the preview image.

----- CUSTOMIZED ORDERS -----
No refunds or cancellations due to the customer not realizing that what they purchased is a digital printable file. This is not the fault of the shop since it is made clear MANY times throughout the store.
• ALL SALES ARE CONSIDERED FINAL when an order is sent (via email) - no refunds and/or exchanges will be given.
• The shop will send an order within the posted turn-around time frame, unless a "Rush Order" add-on is purchased in addition to a print. The shop is not responsible for customers failing to have their print printed in a timely manner (ex: customer forgetting to have a birthday poster printed before a party).

*WHEW!* You made it all the way to the end! Thank you! Here's a coupon code to save 5% off your entire order - READITALL

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